FAQs

Answers to most frequently asked questions by our users.

You can claim your artist page from either the Apple Music for Artists iOS app or the Apple Music for Artists website.

Apple grants Administrator access to the first artist or artist manager that requests to claim the profile. Once that Administrator gains access, they can add additional team members like label representatives, for example.

If it has been more than 10 business days and you have not received communication about your application’s status, contact us for assistance. Be sure to check the email inbox associated with your Apple ID.

If you were previously granted access to your artist page but can no longer access your profile, be sure to check that you are using the correct login credentials. If you are still unable to locate your profile, contact us.

If you cannot remember your Apple ID or password, go to Apple ID Support for assistance with recovering your Apple ID and resetting your password.

Albums from multiple artists can appear on the same artist page, especially if they have the same name. In these instances, the iTunes Store will either create a new page or move the album to the correct artist page.

To correct this issue, contact us, select Artist Catalog Issues as the topic, and provide the following information:

    • 0
    • Are you approved for Apple Music for Artists? (Yes/No):
    • 1
    • Artist name:
    • 2
    • Links to all albums by the artist:
    • 3
    • Link to the correct artist page:

To obtain links to artist pages or albums in Apple Music, click the ellipsis, click Share Album or Share Artist, then click Copy Link.

Distributors must follow specific guidelines to deliver your music. If you don’t see your music live on Apple Music, contact your distributor for support as they have the tools and access to resolve this issue.

Updates to release dates, track or album titles, and text formatting such as capitalization changes must be be provided to Apple Music by your distributor or label.
Apple sources artist biographies from Xperi. For requests to add or update a bio for your artist page, contact Xperi. Note, Xperi reserves the right to offer biography services to artists that qualify under their policies and standards. While your submissions may be considered, biography updates through Xperi are not guaranteed.

If the biography on your artist page is for the wrong artist, contact us for removal.

Shazam artist pages are created when your distributor delivers your music to Apple Music. The artist image that appears on the Shazam artist page links to the Apple Music for Artists Artist image submitted through Apple Music for Artists.

If you can not find your artist page in Shazam or it is incorrect, contact us.

Top Songs on Shazam artist pages are based on your top Shazamed songs. After your Shazam artist page gets created, allow up to 5 business days for the Top Songs to display.

Shazam receives lyrics from Musixmatch. Submit or change lyrics by contacting Musixmatch. We reserve the right not to display lyrics due to licensing restrictions.

We cannot change or remove YouTube videos.

Videos appear on track pages in Shazam based on the music category, video views, and metadata. To ensure the correct videos populate, update the YouTube video with the accurate title and remove any additional version information or special characters in the artist’s official YouTube channel to match the Shazam track page.

Concert details are published to Shazam via Bandsintown. For Bandsintown-related support questions, go to Bandsintown for Artists. They can help you get started, publish your events, learn best practices to engage with fans, and more.